Reference

Terms & Conditions for luna999 Accounts

Our Terms & Conditions explain how your luna999 account, wallet activity and lobby access work before you open an account.

Account accessWallet checksPolicy changesLocal-law access
luna999 Terms & Conditions for luna999 Accounts
TERMS HELP DESK

Where to Ask About Policy Details

A clear support path helps when a Terms & Conditions question affects your account or wallet status.

Account help Use the signed-in account help path when you need clarification about phone verification, duplicate…
Cashier questions For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, open the cashier…
Policy clarification If a clause is unclear, send the exact wording through the available support route…
DATA AND SECURITY

What Our Terms Say About Account Care

Our policy wording also explains how we protect the account information needed for access and payment checks.

Data handling

We handle the details connected with your account, including phone verification and payment references, to provide access, check transactions and…

Cookie use

Our Terms & Conditions may allow cookies or similar session tools to keep your account path working between login and…

Account security

You must keep your password, phone and account access details private.

Record retention

Transaction references, verification records and support messages may be retained for the period needed for account servicing, security checks and…

Change requests

You may ask us to correct account details or explain how a policy section affects you.

Policy updates

When Terms & Conditions wording changes, we may show the revised text during account access or place it on the…

Terms & Conditions Questions Answered

These answers address the policy searches we receive most often from Indonesian account holders. They focus on what the Terms & Conditions mean in practical account situations, including access, payments, personal data, device behaviour and requests for clarification. If your situation is not covered, contact us through the account or cashier support path with the relevant reference.

You can read the current Terms & Conditions on this policy page before opening an account or continuing with access. We recommend checking the sections on verification, payments, data handling and policy changes, especially when using DANA, QRIS or a virtual account.

Our Terms & Conditions allow phone verification before account access. Use a phone number you control and keep it available when signing in. If the number or account details do not match, access may pause while we check ownership and account status.

Yes, those payment names may appear in the cashier where available, together with bank transfer or virtual account instructions. The applicable Terms & Conditions require you to follow the displayed account and receipt steps. A payment can remain pending while matching details are checked.

Read the revised section and contact account help if you need clarification before continuing. Our Terms & Conditions may be updated to reflect operational or legal requirements. If you do not accept an applicable change, stop using the affected account function and ask support about the available account process.

The policy explains that account details, phone verification records, payment references and support messages may be used for access, security, service and legal duties. You can request a correction or ask how data is retained through the signed-in account help route.

Our Terms & Conditions allow us to pause or restrict access when account details need checking, a payment cannot be matched, security activity appears unusual or local rules affect eligibility. We assess the situation and may request account or receipt details before restoring an applicable function.

Yes, the same Terms & Conditions apply when you use a phone browser, tablet or desktop path. Clearing browser data can end your session and trigger another login or phone check. Access remains subject to local law and the device conditions shown at sign-in.