Reference

Privacy Policy for Your luna999 Account

Our Privacy Policy explains how we collect, use, protect and retain details connected with your luna999 account and wallet activity.

Account dataWallet recordsCookie choicesSecurity requests
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luna999 Privacy Policy for Your luna999 Account
CONTACT PATHS

Privacy Help Beside Account Support

A clear contact path matters when you want to ask what we hold about you or correct an account detail.

Account request Ask us to locate, correct or explain account details through the support path connected…
Wallet record For a question about OVO, GoPay, QRIS, bank transfer or virtual account data, send…
Access concern If your account opens differently on a phone and desktop, tell us the device…
HANDLING DETAILS

What We Do With Your Data

We keep our handling steps tied to a practical account need: opening access, confirming a request, recording wallet movement, protecting a session or answering a privacy question.

Account details

We may receive your phone number, account identifiers and verification outcome when you create or recover access.

Payment records

A wallet or bank transaction can leave a reference, amount, status and time connected with your account.

Cookies

Cookies can keep a session active, remember a language or page preference and help us identify technical errors.

Security checks

We compare account signals such as phone verification, session timing and device behaviour when access or a wallet status needs…

Retention

We retain records only as long as needed for the purpose described in this policy, account support, dispute handling or…

Your request

You can ask about the details connected with your account, request a correction or ask how a record is used.

Privacy Policy Questions Answered

The questions below address the requests we expect when you are deciding whether to open an account or when you need to understand an existing record. Each answer relates to luna999 account data, device access, cookies, wallet references or a direct privacy request. If your situation is not listed, use the support route beside your account area and include the smallest useful set of details.

It covers details used for account creation, phone verification, login activity, device sessions, cookies, wallet records and privacy support. It also explains retention and requests for correction or removal. The policy applies to our handling of those records where access is permitted by local law.

We may collect your phone number, account reference, verification result and technical session details. These records help us connect you with the right account when you sign in from a phone or desktop. We use the details for access, security, support and the purposes stated in this Privacy Policy.

Yes. A payment reference can connect DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity with your account. It may include route, status, time and reference details. We use those records to confirm a receipt, investigate a delay and answer a wallet-data request.

Use the support path linked near your account area and state whether you want a copy, correction, restriction or removal request. Include your verified phone number and the record you mean. We may confirm account ownership first, then assess the request under this Privacy Policy and local law.

Cookies may keep your session, remember a preference and help us identify loading or login faults on a mobile browser. You can change cookie controls in the browser settings. Removing them may sign you out or require another verification step when you return to account pages.

Retention depends on why a record exists, including account support, payment reconciliation, dispute handling or a legal duty. We aim to remove or separate records when that need ends. You can ask support about a particular category, and we will assess the answer where local law permits.

Contact us through the support route attached to your luna999 account rather than placing passwords or security codes in a message. Describe the concern, device path or wallet reference. This lets us route a privacy request safely and check whether it involves login, cookies or payment records.

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